Privacy Policy

Your Data

Information We Collect

Information You Give Us

When you call us, submit a contact form or request service, we may collect:

• Your name
• Phone number and email address
• Property address and ZIP code
• Details about the damage or service you need
• Photos or files you choose to send
• Insurance company name and claim details you choose to share

Information Collected Automatically

When you visit our website, we and our service providers may collect:

• IP address, browser type and device information
• Pages viewed, time on site and the page that referred you
• General location based on your IP address
• Cookie and similar tracking data

Phone Calls

Phone Calls

Calls to our phone number may be recorded and tracked for quality, training, customer service and to confirm service requests. Call details may include your phone number, call time, call length and the general area the call came from.

Usage

How We Use Your Information

We use the information we collect to:

• Respond to your call, form or service request
• Dispatch a crew and schedule service at your property
• Provide estimates and documentation for your insurance claim
• Communicate with you about your project
• Improve our website, services and customer experience
• Measure the performance of our website and advertising
• Comply with legal obligations and protect our rights

Sharing

How We Share Your Information

We do not sell your personal information. We may share it only:

• With service partners and technicians who perform or help perform the restoration work you requested
• With your insurance company or adjuster when you ask us to work with them on your claim
• With service providers that support our business, such as website hosting, analytics, call tracking, scheduling and communication tools
• When required by law, such as to respond to a subpoena, court order or legal process, or to protect the safety and rights of our customers, team or others
• In a business transfer, such as a merger, sale or transfer of assets, where your information may be transferred as part of that transaction

Cookies

Cookies and Analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve it. We may use tools such as Google Analytics and Microsoft Clarity, which may collect information about your visit, including session recordings and heatmaps. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

Messages

Text Messages and Calls

If you provide your phone number, we may contact you by call or text about your service request. Message and data rates may apply. You can reply STOP to opt out of text messages at any time.

Security

How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Retention

How Long We Keep Your Information

We keep your information only as long as needed to provide our services, maintain project and insurance records, meet legal and accounting requirements, and resolve disputes.

Your Rights

Your Choices and Rights

You may contact us to:

• Request access to the personal information we hold about you
• Ask us to correct or update your information
• Ask us to delete your information, subject to legal and record-keeping requirements
• Opt out of marketing calls, texts or emails

Texas residents may have additional rights under the Texas Data Privacy and Security Act. We will respond to verified requests as required by applicable law.

Children

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Third Parties

Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites.

Updates

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.

Contact

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please call us or use the contact form on our Contact Us page.

Blackland Restoration Co. Plano, Texas